How not to do support: eBay 20 August 2014 Daniel-Fisher-(lennybacon) Life, Misc As a software developer I know software can contain or contains bugs – that is very likely. I accept that. Looking at the (german) ebay support site they do not. There are quite a few *know issues* around buying or selling as well as a searchable *knowledgebase*. But there is no way to tell them if something else is wrong. And don’t try to call them – a bug is out of scope for the call center. This feels arrogant to me as a *customer*. Here is what happend (Just in case ebay is interested in …) The details of a bought article: The customer support page: In short: (19 || 20 ) != 22 Hope this helps!