Daniel Fisher (lennybacon.com)

SOA, DATA & THE WEB

How not to do support: eBay

As a software developer I know software can contain or contains bugs – that is very likely. I accept that.

Looking at the (german) ebay support site they do not.

There are quite a few *know issues* around buying or selling as well as a searchable *knowledgebase*. But there is no way to tell them if something else is wrong. And don’t try to call them – a bug is out of scope for the call center.

This feels arrogant to me as a *customer*.

Here is what happend (Just in case ebay is interested in …)

The details of a bought article:

image

The customer support page:

image

In short: (19 || 20 ) != 22

Hope this helps!

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