As a software developer I know software can contain or contains bugs – that is very likely. I accept that.

Looking at the (german) ebay support site they do not.

There are quite a few know issues around buying or selling as well as a searchable knowledgebase. But there is no way to tell them if something else is wrong. And don’t try to call them – a bug is out of scope for the call center.

This feels arrogant to me as a customer.

Here is what happend (Just in case ebay is interested in …)

The details of a bought article:

The customer support page:

In short: (19 || 20 ) != 22

Hope this helps!